Returns & Exchanges
We want you to be fully satisfied with your Serge DeNimes jewelry, which is why we offer a 14-day return period for all items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Ensure all jewelry is placed back in its original Serge DeNimes branded pouch and box to prevent damage during transit.
Ship the Parcel
Generate your prepaid shipping label through the portal, attach it to your package, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing