Frequently Asked Questions

Everything you need to know about our premium jewelry and apparel.

What materials are used in Serge DeNimes jewelry?

Our jewelry is primarily crafted from high-quality 925 Sterling Silver. Each piece is hallmarked at the Goldsmiths' Assay Office in London to verify its authenticity and purity.

How long does international shipping take?

International orders typically arrive within 5-10 business days. We offer tracked shipping options globally to ensure your pieces reach you safely and promptly.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging included. Please note that earrings are non-returnable for hygiene reasons.

How do I find my ring size?

We provide a comprehensive Size Guide on each product page. You can use our downloadable size chart or order a physical ring sizer to ensure the perfect fit before purchasing.

Are your products covered by a warranty?

Yes, all Serge DeNimes jewelry comes with a 6-month warranty covering manufacturing defects. This does not include general wear and tear or accidental damage.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Clearpay in supported regions.